Please give it max ~48 hours for our Support to get back to you on the problem.
Support conditions:
- Each order has 6 month of free support
- Each order has perpetual lifelong updates/downloads period
- Request to support can be reviewed up to 48 hours
- Request to Support should be related to the bought product and can’t be related to any another theme than the product
Item support includes:
- Availability of the author to answer questions
- Answering technical questions about item’s features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
However, item support does not include:
- Customization services
- Installation services